5% of all purchases benefit the Australian Red Cross Society

Shipping

Shipping info

1. Where do items ship from? We have 2 different shipping facilities, so different items may be shipped from different warehouses depending what is ordered and where it is being shipped.

2. Why did I receive more than one package? We strive to get your purchases to you as quickly as possible. This sometimes means that items from an order are shipped separately. This could be because an item was back-ordered or because the items in your order shipped from different warehouses. 

3. Am I charged extra for shipping back-ordered items? There are no additional shipping charges for back-ordered items that ship separately from the original order. Back-ordered items are sent as soon as they're available.

4. How long does it take for my order to be shipped? We ship all orders as quickly as possible, please allow 3-5 business days for us to process and ship your order. Processing time may be longer during peak seasons, such as November and December.

5. How long does it take for my order to arrive? We offer free standard shipping on all orders. Orders shipped are typically shipped within 5 business days and arrive within 20 business days. 

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